PRIVACY POLICY

Privacy Policy

This website uses Google Analytics to collect anonymous information about website traffic. Google Analytics uses “cookies”, small text files placed on your computer, to allow us to monitor visits to our website. For example, we track how many visitors come to our website each month, how many pages were visited, how long each page was viewed for, and the rough geographic location of the visitor.

For further information about how Google Analytics uses cookies and IP address data, as well as an opt-out option, please see:

Cookies

A “cookie” is a small data file containing a string of characters that is sent to your computer when you visit a website. Sadly, such cookies are not edible. When you visit the website again, the cookie allows that site to recognize your browser. The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Dionous uses both types of cookies. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

Most web browsers allow you to control cookies through their settings preferences, however, if you limit the ability of websites to set cookies, you may worsen your overall user experience.

For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US
For any other web browser, please visit your web browser’s official web pages.

When Personal Information is Submitted

If you contact us by email, personal information that exists in that email will be stored by our email systems. Your email address will only used in order to respond to your initial queries, unless you have specifically subscribed to newsletter updates, in which case we will contact you infrequently as described in Mailing Lists below.

We will avoid asking for any personal information we don’t need. For example, we will only ask for a shipping address if there is a physical item that needs to be shipped to you. Wherever possible, we will keep all personal information anonymous and optional.

Any data that we do collect will be kept securely in accordance with the current and new data regulations.

Mailing Lists

When you register for our newsletter we will hold your details, and email you updates about our games and any of our future projects. If you no longer wish to receive these emails you can unsubscribe at any time by following a link in the emails you receive.

Personal Information and Third Parties

If you sign up to the Mailing List, your details will be shared with the web services company (currently Mailchimp) but only in regard to providing those mailing services.

We do keep sales data from 3rd parties such as Google Play, iTunes, Steam, and GOG. This data is used to review sales across formats and in each country throughout the world. We will only use personal data, where it is available, if we need to make a refund. We won’t share your personal information with any third parties unless strictly necessary for our commitment to you, such as delivering rewards or other personalized services we may be providing.

Security

Dionous is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. While no service is completely secure, Dionous takes reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. The servers on which your personal information is stored are kept in a controlled environment with limited access. While we take reasonable efforts to guard personal information we collect from you, no security system is impenetrable.

Links to other sites

Our site may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Our Policy Towards Children

Dionous does not knowingly collect personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from persons under the age of sixteen. Following a notification by a parent or guardian, or discovery by other means, that we are storing data for a child under sixteen, we will delete the child’s personal information from our records.

Apple App Store

Some of our titles are available on Apple’s App Store. For any concerns regarding your personal data while using this service, please see:

Game Sessions

When you play our games on Android and iOS, we collect some anonymous metrics through Google Play and iTunes to help us determine how to give better support for common in-game issues, to help us tweak gameplay elements that may be snagging players, and for consideration when designing our future titles.

These metrics include:

• A device identifier (either the Google ANDROID_ID or the iOS Device ID)
• The device type and Operating System (OS) version
• Game Name/Version
• Crash data (where available)
• Game progress and interaction, hints and features used

We do not have a way to, nor do we seek to, link any of this information (including device identifier) to any personal data. For example, we might be able to see that one of our games crashes on a specific device running under a particular operating system, but we cannot identify those people directly. No information we collect from game sessions is shared with third parties.

GDPR

From 25th May 2018, the General Data Protection Regulation (GDPR) will come into effect. This regulation is aimed at enhancing your rights to privacy, and ensuring that we, as a company, are handling your personal data properly and in accordance with EU and UK laws.

This won’t require anything directly from you. We’ll make sure we store your data securely, and that through this Privacy Policy you know exactly what information we collect from you, why we keep it, and how we use it.

Your access to Information

You have the right to access information held about you, and following the GDPR we are obliged to provide you with a copy of all the requested personal data we have on you within 30 days of receiving your request. You can then reuse this data for your own purposes.

If we’ve got incorrect or inaccurate data about you, you have the right to rectify this, as well as the right to object to us using it. And if you’d rather we didn’t have any of your information, you have the right to ‘erasure’, where we are obliged to remove any of your personal info from our records.

Transaction histories are managed via the respective payment processor (eg. Google Play, iTunes, PayPal). Most of these will show the same transaction history to you as it does to us.

Surveys

During the development of our games, we may want to send out surveys asking for information that helps us identify the type of people who play our games, and their preferences. This will help us write games that best appeal to our core audience. All data collected in this way would be completely anonymous, and could not be tracked back to any personal data which would allow us to identify the person who provided that data.

These surveys would, of course, be entirely optional.

Changes to our Privacy Policy

We may need to change our Privacy Policy from time to time. Any changes we may make will be posted on this page, so please check back from time to time.

How to Contact Us

Please let us know if you have any questions or suggestions about the way we collect your data or our Privacy Policy. We’d be happy to answer any of your questions!

You can get in touch with us here.